Do you have questions? I can understand that | Administrative Help Bern

Q: How does a typical appointment work?

I come to your home – most people feel more comfortable there and can talk more relaxed about their situation. Together we go through your mail, sort important from unimportant and proceed step by step. You set the pace – there's no time pressure. Initial appointment is free including travel to and from your home.

Q: Am I required to tell you everything?

No, not at all. You decide what you want to share with me. I don't ask about personal reasons for your situation. What's important to me is that I can help you as best as possible with the information you choose to give me.

Q: What if my situation is very chaotic?

That's not a problem – I've experienced many chaotic situations and won't be discouraged by them. Even the biggest chaos can be organized step by step. The important thing is that we start, no matter how small the first step is.

Here you'll find answers to the most common questions about my services. If you have additional questions, please don't hesitate to contact me – the initial consultation is always free.

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General Questions

How does a typical appointment work?

I come to your home. Most people feel more comfortable there and can talk more openly about their situation.

Typical process:

• Together we go through your mail
• Sort important from unimportant
• Proceed step by step
• You set the pace, no time pressure

Initial appointment is free including travel to and from your home. For additional appointments, travel time is charged according to the established hourly rate.

Am I required to tell you everything?

No, not at all. You decide what you want to share with me.

I don't ask about personal reasons for your situation. What's important to me is that I can help you as best as possible with the information you choose to give me.

Absolute confidentiality is a matter of course. What we discuss stays between us.

What if my situation is very chaotic?

That's not a problem. I've experienced many chaotic situations and won't be discouraged by them.

Even the biggest chaos can be organized step by step. The important thing is that we start, no matter how small the first step is.

I never judge and know of no situation that would be too difficult. Trust me – together we'll find a solution.

Collaboration & Service

Do you also work with therapists?

Yes, gladly. If you're receiving therapeutic or social care, I can work with your caregivers.

This ensures holistic support without duplications. Of course, only with your explicit consent.

Many therapists appreciate when their clients receive administrative relief – this allows them to focus on their core work.

How quickly can I get help?

In urgent situations I can often offer an appointment within a few days.

For the free initial consultation I usually find time quickly. After that we plan next steps together at a pace that works for you.

In acute crises involving payment order help or overdue notices I respond particularly quickly – just call me.

Do you also help with ADHD support and procrastination?

Yes. Whether ADHD support, procrastination, attention difficulties, overwhelm due to life crises, or simply different working styles – I'm familiar with many situations.

My adaptations:

• Shorter work sessions for ADHD support needs
• More breaks for procrastination and less pressure
• Clear, structured approach
• Understanding for individual needs

What's important to me is that you feel understood and not judged. Everyone works differently – and that's completely fine.

Digital Support & ePost

What is the difference between ePost and eBill?

ePost is like a digital mailbox for all types of letters. You receive documents from the canton, insurance companies, banks and other senders in an app or web browser.

eBill appears directly in your e-banking and is specifically for bills. You can pay the invoice with one click, without scanning QR codes.

You can have both – I help you decide what works best for your situation. More info: Digital Support Help

What is BE-ePost from Canton Bern?

BE-ePost is digital mail from Canton Bern. Currently you receive your tax bills digitally through this service.

Canton Bern plans to gradually send all letters digitally. BE-ePost is part of the regular ePost app from Swiss Post.

I set this up for you: As part of digital support help, I activate BE-ePost and ensure you safely receive your tax bills.

Do you also help with the transition from analog to digital?

Yes, this is one of our new services! Many people are overwhelmed with switching to digital mail, ePost and eBill.

What I do:

• Set up ePost app and eBill
• Activate BE-ePost from the canton
• Switch all billing companies (health insurance, insurance, electricity, etc.)
• Personal training at your pace
• Follow-up support for questions

3 packages available: Basic (CHF 180), Standard (CHF 420), Premium (CHF 680) – or individual solution. More info: Digital Support Help

Are ePost and eBill secure?

Yes, very secure. ePost and eBill were developed by Swiss Post and Swiss banks.

Security features:

• Data stored in Switzerland (GDPR compliant)
• Encrypted transmission
• Login with two-factor authentication
• At least as secure as paper mail in your mailbox

I work discreetly and only see what's necessary for setup. Your access credentials remain with you.

Can I switch back to paper mail later?

Yes! You can always switch back to paper mail. You're not trapped.

In the Premium package the switch back is even included – I help you completely revert everything if you're not satisfied.

Switch-back guarantee: Not working for you? We'll switch everything back. No discussion and no additional costs in the Premium package.

Practical Questions

What documents do I need for the first appointment?

Nothing special. At the first appointment we'll look together at what you have.

If possible, helpful but not mandatory:

• Unopened letters and mail
• Important documents (IDs, contracts)
• Bank statements or account documents
• Anything that concerns you

Don't worry: Even if you can't or don't want to prepare anything – we'll simply start where you are.

How is travel time charged?

Initial appointment: Free including travel to and from your home.

Additional appointments: Travel time is charged according to the agreed hourly rate.

For greater distances outside Bern an appropriate travel fee is charged. We discuss this transparently in advance.

In which area do you offer your services?

Primarily I offer Administrative Help Bern and surrounding areas (approx. 30 km radius).

Regularly visited:

• City of Bern and agglomeration
• Thun, Köniz, Ostermundigen
• Emmental, Oberaargau
• By arrangement also other areas

For greater distances an appropriate travel fee is charged. Contact me – we'll find a solution.

Your question isn't here?

Don't hesitate to contact me directly. The initial consultation is free and non-binding – we're happy to clarify all open questions.

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