Your data is safe with us

Last updated: January 15, 2025

Data Controller

Data Processing Principles

We process your personal data in accordance with the provisions of the Swiss Federal Data Protection Act (nDPA, in force since September 1, 2023). Insofar as we provide services for persons in the EU or specifically target EU citizens, we additionally apply the European General Data Protection Regulation (GDPR).

We observe the following principles:

• Lawfulness, fair processing and transparency
• Purpose limitation
• Data minimization
• Accuracy
• Storage limitation
• Integrity and confidentiality

Types of Data Processed

We process the following categories of personal data in connection with our services:

• Contact data: Name, address, phone number, email address
• Consultation data: Information in the context of administrative assistance
• Technical data: IP address, browser information, access times
• Usage data: Pages visited, duration of stay, click behavior

Purposes and Legal Bases for Data Processing

Contact and Consultation

Purpose: Processing of inquiries, appointment scheduling, provision of administrative services such as debt counseling, budget advice and assistance with official procedures

Legal basis: Art. 6 para. 1 DPA (consent/contract), Art. 6 para. 1 lit. b GDPR (contract performance), lit. f GDPR (legitimate interest) where applicable

Retention period: Until complete completion of the assignment, minimum 10 years due to legal retention requirements

Website Operation and Optimization

Purpose: Provision of the website, analysis of usage, improvement of user experience

Legal basis: Art. 6 para. 1 DPA (legitimate interest), Art. 6 para. 1 lit. f GDPR (legitimate interest) where applicable

Retention period: See specific sections on individual technologies

Google Analytics 4

Description

This website uses Google Analytics 4, a web analytics service from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) or Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) for users in the European Economic Area.

Data Collected

Google Analytics collects the following information:

• Page views and dwell time
• Clicks on phone numbers and email addresses
• Use of the FAQ section
• Language changes
• Technical information (browser, operating system, screen resolution)
• Anonymized IP address
• Referrer URL
• Approximate location (country, region)

Legal Basis and Purpose

Legal basis: Art. 6 para. 1 DPA (legitimate interest), Art. 6 para. 1 lit. f GDPR (legitimate interest) where applicable

Legitimate interest: Analysis of website usage to optimize our offering and improve customer outreach

Data Transfer and Third Country Transfer

Your data will be transferred to Google LLC in the USA. For Switzerland, there is an adequacy decision by the Federal Council regarding the USA. For EU citizens, Google is certified under the EU-US Data Privacy Framework, thereby ensuring an adequate level of data protection.

Retention Period

Data collected by Google Analytics is automatically deleted after 14 months.

Opt-out and Deletion Options

You can opt out of data collection by Google Analytics in various ways:

• Browser add-on: Google Analytics Opt-out Browser Add-on
• Browser settings: Disabling JavaScript or cookies
• Do Not Track: Activating the "Do Not Track" setting in your browser

Cookies and Similar Technologies

What are Cookies?

Cookies are small text files that are stored on your device when visiting a website. They allow your device to be recognized when you visit again.

Cookie Categories Used

Category	Purpose	Retention Period	Legal Basis
Technically necessary cookies	Basic website functions	Session / 1 year	Art. 6 para. 1 DPA / GDPR lit. f
Analytical cookies	Website analysis and optimization	14 months	Art. 6 para. 1 DPA / GDPR lit. f
Preference cookies	Storage of language settings	1 year	Art. 6 para. 1 DPA / GDPR lit. f

Cookie Management

You can manage cookies in your browser settings:

• Disable cookies completely
• Delete cookies when closing the browser
• Block cookies for specific websites
• Activate notification before setting cookies

Your Rights

You have the following rights regarding your personal data:

Right of Access (Art. 25 nDPA / Art. 15 GDPR)

You can request information about the personal data we process about you.

Right to Rectification (Art. 32 nDPA / Art. 16 GDPR)

You can request the correction of inaccurate data or the completion of incomplete data.

Right to Erasure (Art. 32 nDPA / Art. 17 GDPR)

You can request the deletion of your personal data, provided no legal retention obligations exist.

Right to Object (Art. 30 nDPA / Art. 21 GDPR)

You can object to the processing of your personal data insofar as it is based on legitimate interests.

Data Security

We take appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption of the website
• Regular security updates
• Access restrictions to data
• Employee training in data protection
• Secure storage of physical documents

Right to Complain

You have the right to complain to a data protection supervisory authority about the processing of your personal data:

Switzerland

Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1, 3003 Bern
Phone: +41 58 462 43 95
Email: info@edoeb.admin.ch

Special Notes for Administrative Services

Updates and Changes to this Privacy Policy

This privacy policy is currently valid and is dated January 2025. Due to the further development of our website and services, it may become necessary to change this privacy policy.

The current privacy policy can always be accessed on the website at www.administrative-hilfe.ch/en/privacy.